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Contact Us

For your convenience, we’ve gathered all contact information onto one page. To contact us by email or phone, please click here for all options.
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Shipping Options & Policies

Current areas we ship to :

Continental U.S., Argentina, Australia, Belgium, Brazil, Canada, Chile, Colombia, Denmark, Finland, Germany, Israel, Japan, Mexico, Netherlands, Norway, Republic of Ireland, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States.

Academy does not ship to Armed Forces APO/FPO customers as of yet.  Contact us if you have any other questions about shipping.
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Shipping Costs

You will find Ground shipping charges for your order in the summary section of your shopping cart when you enter your ZIP Code and click “Calculate Total”. The basic charge for Ground Shipping on any product can be found on the product shopping cart page, by clicking the “Shipping” tab, enter your ZIP Code and click “Calculate Shipping”.

Shipping costs for orders are based on weight or dimensional weight (determined by the actual size of the box), whichever is greater. We do not ship to P.O. box addresses; you must have a street address.

Shipping Options

Academy offers USPS shipping options on all items. Currently we only use the USPS but in specific instances can offer UPS shipping by contacting us.
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In-store Pickups

If you see an item on the webstore you may be able to pick it up in the store. We do not pull any items unless you are physically here and can pay in the store. Please contact us by phone 212-242-4848 or click here to leave a message.
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Cancel Or Change An Order

To cancel or change an order please contact us here by email or phone asap. Please click here for all options.

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Sales Tax

ACADEMYWEBSTORE.COM only collects sales tax on orders being shipped to an address within New York State. Sales tax is calculated to be the same as your local New York sales tax. There is no tax collected for orders shipped outside of New York State.

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Privacy Policy

We at ACADEMYWEBSTORE.COM take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels to our system. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission, or except as otherwise provided in this Policy. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping at ACADEMYWEBSTORE.COM

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Payment Methods

On our Website, we accept Visa, MasterCard, and American Express via Paypal. You can use your credit card without having a Paypal account.

In-store Pickups Your can pay in cash or card if you schedule an in-store pickup.

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Refunds/Returns

Refunds for cancelled orders

Visa, MasterCard, American Express – No funds were collected for unshipped items.

PayPal – When you cancel an order, a refund is issued via PayPal who then refunds you.

Return Policy details: If the items are not as described, we will offer a Merchandise Credit. In most cases this will be minus shipping fees, although if it was a blatant mistake by us we’ll pick up everything. Bottom line, we want you happy!

Refunds on returned merchandise.

You MUST keep all of the packaging and packing materials and enclosed items together. Immediately contact us. We will need a list of the items that have been damaged and the type of damage the items received. Academywebstore.com offers, as part of our industry-leading service, the finest, most durable packaging of any music mail-order business. In short, we know how to package and ship music and movies so that item will arrive damage-free. Of course there are times when manufacturing defects exist that are not visible or audible until the packaging is opened. In the event that you are not satisfied with the physical or audible condition of your ACADEMYWEBSTORE.COM purchase, please take note of our following return policies:

In order to return an item, the customer must obtain a Return Merchandise Authorization Number (RMA#) from ACADEMYWEBSTORE.COM by calling 212-242-4848 Mon-Friday 11-7 Eastern time. A RMA# must be requested by the customer by no later than 30 days from the time that they purchased the item in question. If after 30 days from purchase no RMA# has been requested, the sale of that item becomes final.

Once a RMA# has been issued, the customer is to write that number on the outside of the box being returned to ACADEMYWEBSTORE.COM. In the case of a piece of equipment or hardware, DO NOT write on the product box or container. You can write the RMA# on a piece of paper and tape that to the product box.

Each return must include a written description of exactly what is defective and why the item is being returned. Please be specific. For example, if an LP is being returned due to inordinate surface noise, describe exactly where in the record (side, track, minute, second) the defect occurs.

When returning a defective or damaged item to ACADEMYWEBSTORE.COM, it is recommended that the customer ship using either FedEx or UPS so as to be able to insure and track their shipment. The customer assumes all responsibility for any packages that are lost, stolen or damaged in return transit.

All returns must be post marked no later than 15 days from the time the RMA# was issued. If the returned item is not post marked within the 15 days,  that RMA# becomes invalid.

Visa, MasterCard, American Express – If you paid with a credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.

PayPal – If you paid with your PayPal balance, the money will go back to your PayPal balance.

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Shopping Cart

Adding Items To Your Cart

To add an item to your cart, click on the “Add to Cart” button.

I add an item to my cart, then it disappears (sometimes this happens on the “Home” page and the “Contact” page). Just click the cart icon on the upper right and you will more than likely see your cart items.

Our cart requires that your browser allows cookies. This is a setting in your web browser. Refer to your browser documentation or network administrator to see how to change this.

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Lost-Damaged-Stolen Items

We are not responsible for packages lost, damaged, or stolen unless you arrange to have your order insured. If you would like to have your order insured.Contact us here and we will give you an adjusted total for your order that will include postal insurance.

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Vinyl Grading Code

Guidelines for assessing the grading / condition of used records (based on Goldmine Grading for Records)

MINT (M): Perfect! : This record looks like it has just left the manufacturer, with NO flaws what so ever. It looks as though it had never been handled. No scuffs or scratches, blotches or stains. No stickers address labels, writing on the covers or labels. No tears or seam splits. No wear to the cover or record period! Age of the record has nothing to do with it.

NEAR MINT or NM, M- : this record appears virtually flawless A very minor scuff and very little else can appear on the vinyl. It should play without any noise over the flaw. The flaw is very hard to see. The cover looks as close to perfect with only minor signs of wear and or age. Minor impressions to the cover (due to the outer edge of the vinyl resting inside) may be acceptable, however the artwork is be as close to perfect as can be.

EXCELLENT or EX or VG++ : minor scuffs which are only slightly visible. There may be more than a few scuffs and NO Scratches COVER: Artwork is still as close to perfect as can be. Some impression to the cover (minor outer ring wear) but no ink wear! Some slight creases to the corners, but not wrinkled and obtrusive to the eye. The corners can show white (where the artwork pasted slick was) meaning, slight wear. No seam splits or writing on the cover or taped repairs can make this grade.

VERY GOOD PLUS or VG+ : record shows wear, surface scuffs. The vinyl still has a great luster, but the flaws will be noticeable to the naked eye. If the flaws don’t cause any surface noise, the vinyl can still make the VG+ grade. COVERS: A virtually clean cover, but may have small writing on it.The artwork looks clean with slightly more aging. The back of the cover usually gives away the age of the cover. Flat white paper will be somewhat yellow yet no stains or mildew from water damage. Some minor wear to the seams or spine, but no tears or holes popping through. The corners will be slightly dog eared yet no crackly bends, defacing the artwork. In essence, a VG+ cover should have no more than 3 flaws mentioned.

VERY GOOD or VG : this record is a record that is good enough. They are not really going to look very good, but it will STILL play very good. there will almost always be some surface noise when they are played. The Dynamics should still be excellent, overpowering the surface noise. A VG record will appear well have been played but still have some luster. VG covers will look worn, used. There may be some seam splitting . There will be some ring wear, where the ink has begun to wear off. Giving the cover a look of snow falling. If the artwork looks snowy all over, it is less than VG condition. There may be some writing on the cover (still, no Large letters in magic marker). It will look aged and more yellowish due to contamination’s in the air (sometimes looking like cigarette smoke). Still it should be decent.

GOOD or G : A good record will look very well played, dull, grayish and possibly abused. However a Good record should still play. It will have distracting surface noise. Such as crackle that is continuous or some hiss. Will also have some loss of dynamics caused from grooves being worn. It should play without any skips or any obtrusively loud pops or repeated clicks, caused by deep scratches. Good means that it will play with some form of decency, so one can still enjoy the music even though you can still hear noise caused from the wear. A Good cover will have just about everything wrong with it. It will have seam splits (possibly taped repaired, but only with scotch tape. No duct tape or masking tape repairs. These are big turn offs. May have magic marker writing on the cover but still if they are in huge letters, it is a big turn off.In essence, the cover will looked virtually trashed, but some artwork will still be noticed. If the artwork is worn, it is POOR and the cover is worthless.

On a scale from 1 (Poor) to 10 (Perfect) the above gradings are equivalent to:
MINT-10, Near Mint -8, Excellent -7, Very Good Plus -6, Very Good -5, Good -2

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